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Psychological - Coaching - Counselling - Workshops

Who can refer to Steps 4 Success?

As well as self-referrals, almost anyone can refer to us. Main referral sources include:

• Doctors (including General Practitioners and Psychiatrists)

• Family Members

• Lawyers

• Employers

• Insurance Companies

• Victims Services

• Rehabilitation Providers

• Job Agencies

• Physiotherapists

• Social Workers

How much will treatment cost me?

Fees are very often subsidised for clients in some way. For example, Better Access in Mental Health (Medicare) and Better Outcomes in Mental Health (BOMH) are two types of referrals from doctors (besides Worker's Compensation and CTP). If referred by a doctor under Medicare, Medicare currently covers a percentage of the cost of Steps 4 Success consultations. Under this type of referral a client is able to access 10 sessions in a calendar year.

Please note that Steps 4 Success fees vary according to the service. If for example a court report is required, an assessment is needed and as preparation of such a report takes significant time, charges for this service are higher and on a different fee structure than a standard one hour counselling consultation. However, many clients have no out of pocket expense when they see us as they are covered under schemes such as BOMH, Victims Services, and Workers Compensation or are sponsored by their employer.

Please feel free to contact us so we can discuss what your position is in relation to accessing a service and how much this will cost you.

Do you Bulk Bill? i.e. is there a fee for the service?

Unfortunately bulk billing is not available at Steps 4 Success. If you are financially disadvantaged please speak to your GP regarding different options.

Do I need a referral?

You do not need a referral to access our counselling/psychological services. You will need to see your doctor if you wish to claim rebate from Medicare though.

Can I claim a rebate when I see a Psychologist?

In some circumstances it is possible to claim a rebate from Medicare when you see a Registered Psychologist. To obtain a rebate, you first need to see your doctor and obtain a Mental Health Care Plan. This plan will enable you to obtain a rebate from Medicare for your counselling service. Please note that not everyone is eligible for a Mental Health Care Plan - please discuss your eligibility with your doctor. When claiming a rebate, you will need to pay the full fee at the time of your appointment, after which we can reimburse your rebate through Medicare straight back into a bank account.

In what circumstances can I not claim from Medicare?

Medicare only covers the services of a Clinical or Registered Psychologist who provide counselling to an individual. Relationship therapy for couples is not covered by Medicare. Medicare also only covers face-to-face counselling and is not available to clients who use an online counselling or telephone counselling service. Remember, you must obtain a Mental Health Care Plan from your doctor before you can become eligible for a Medicare rebate.

What does the Medicare rebate provide?

Eligible clients can obtain a rebate for up to 6 sessions initially, and a further 4 sessions (with a doctors review) in a calendar year. When you see a Registered Psychologist, you will be entitled to a Medicare rebate of approximately $84.80 per session.

Can I claim from my private health fund?

Many private health funds in Australia cover psychology services as part of their extras cover. Please make your own enquires with your Health Fund to determine whether or not your policy covers you and to what extent. Every policy is different. Please note that you can NOT claim through both Medicare and Private Health for the same session.

Do you have groups as well as individual, couple and family counselling?

In 2016 we will be running some new and exciting groups that allow people with similar issues to work together and bring about positive and sustainable change. These groups will include:

• Dealing with anxiety and stress

• Understanding Depression

• Getting a better night sleep

• Goal setting

• Time Management

• Dealing with conflict

• Finding more meaning and purpose in your life.


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